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Healthcare Support Specialist

2 months ago


Lake Oswego, United States OnePeak Medical Full time
Job Overview

OnePeak Medical is seeking dedicated and compassionate HEALTHCARE SUPPORT SPECIALISTS to join our dynamic team.

If you are passionate about making a difference in the lives of others through a holistic approach to health and wellness, we invite you to become part of our remarkable community.

OUR PHILOSOPHY | We believe in nurturing growth through impactful interactions rather than merely treating patients.

OUR PURPOSE | To deliver a distinctive wellness journey that transforms primary care by integrating innovative health practices and services focused on achieving optimal health and well-being.

OUR VISION | A healthcare framework that values and embraces all evidence-based practices while recognizing the interconnectedness of health, mind, body, and spirit.

OUR CORE VALUES | TRIBE

  • COLLABORATION. Working together to create a meaningful OnePeak experience
  • DIGNITY. Engaging in open dialogue and communicating with positive intent
  • KNOWLEDGEABLE. Sharing, educating, and taking ownership of vital information
  • HARMONY. Fostering an environment that is diverse, inclusive, and promotes a healthy mind, body & spirit
  • QUALITY. Expecting excellence and being empowered to deliver outstanding results

Position Summary:

At OnePeak Medical, we are a collective of devoted caregivers committed to providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at enhancing well-being. We are looking for individuals who share our dedication to innovation, growth, and empowering our healthcare professionals with the latest tools to excel in their roles.

Key Responsibilities:

  • Act as a Healthcare Support Specialist for assigned providers.
  • Cross-train to assist in various clinic functions, including laboratory and administrative tasks as needed.
  • Help in preparing patients for consultations, ensuring familiarity with the patient intake process.
  • Maintain and organize examination and treatment areas, including preparing for medical procedures and assisting providers as necessary.
  • Contribute to patient documentation in all aspects.
  • Prepare patient records, including integrating external lab results and visit notes from other healthcare providers, ensuring lab reports are ready before upcoming appointments.
  • Administer injections and perform blood draws as required, adhering to established protocols.
  • Provide patient education at the conclusion of visits, covering topics such as supplement information, new orders, or diagnostic testing. Collaborate with wellness advisors and assist patients with scheduling.
  • Respond promptly to patient inquiries through callbacks or patient portals, addressing urgent matters on the same day and non-urgent tasks by the next business day.
  • Assist providers with their correspondence and manage prescription refills and faxes efficiently.
  • Perform additional tasks as directed by the provider or management.
  • Exhibit effective problem-solving and conflict resolution skills when addressing patient concerns.
  • Participate in scheduled departmental staff and clinical meetings.
  • Comply with all OnePeak Medical policies and procedures, including those outlined in the Employee Handbook.
  • Execute all duties within the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems according to standardized protocols.
  • Undertake additional responsibilities as needed to support OnePeak Medical.

Qualifications:

  • Embody the T.R.I.B.E. values: Teamwork, Respect, Informed, Balance, Excellence.
  • Demonstrate accountability for delivering high-quality, timely, and cost-effective results.
  • Excel in effective communication and collaboration with providers, patients, and colleagues.
  • Exhibit outstanding customer service and teamwork skills.
  • Show effective verbal and written communication abilities.
  • Display confidence and proficiency in skills.
  • Demonstrate sound judgment and decision-making capabilities.
  • Embrace a mindset of continuous improvement.
  • Maintain strong interpersonal skills and professionalism.
  • Be open to constructive feedback and possess excellent listening skills.
  • Adhere to HIPAA regulations regarding patient confidentiality.
  • Exhibit excellent time management skills with the ability to multitask, prioritize, and organize workload effectively.
  • Be adaptable and capable of meeting the needs of the organization, which may include travel to other clinics.
  • This role may require driving a personal vehicle for company purposes, necessitating a valid driver's license and compliance with state laws regarding vehicle registration and insurance.

Education and Experience:

  • High school diploma or equivalent - Required.
  • Recent experience as a healthcare support specialist, minimum of 6 months – Required.
  • Current BLS and/or CPR/AED Certification – Required.
  • Associate degree in a healthcare-related field – Strongly preferred.
  • CMA (Certified Medical Assistant) Certification – Strongly preferred.
  • CPT (Certified Phlebotomist Technician) Certification – Strongly preferred.

Benefits:

  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Retirement Plan with Company Match
  • Voluntary LTD, FSA, Accident, Critical Illness
  • Paid Time Off and Paid Holidays
  • Employee Gift Fund
  • Employee and Family Discounts
  • Paid Parental Leave