Hotel Front Desk Representative
5 days ago
Job Summary: We are seeking a highly motivated and service-focused Hotel Front Desk Agent to join our guest services team at the Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our guests, ensuring their stay with us is memorable and enjoyable.
Responsibilities:
- Guest Welcome and Check-in/Check-out: Provide a warm and welcoming experience to every guest, ensuring accurate key distribution and room assignments.
- Customer Service: Handle customer complaints and concerns in a professional and courteous manner.
- Communication and Coordination: Connect with the housekeeping department to ensure guest rooms are ready and prepared for arrival.
- Booking and Reservations: Take incoming calls, online and in-person room bookings, and answer questions about room rates, availability, amenities, rewards programs, and special requests.
- Administrative Tasks: Perform regular bookkeeping duties, ensuring accurate and up-to-date guest information.
Requirements:
- Experience: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist.
- Education: High school diploma, GED, or equivalent.
- Skills: Working knowledge of Microsoft Office and reservation management systems, strong customer service skills, interpersonal skills, organizational skills, and time management skills.
Compensation: $16 per hour
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