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Customer Experience Associate
2 months ago
At DAIKIN COMFORT TECHNOLOGIES DIST INC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, contractors, and homeowners.
Key Responsibilities:
- Provide fast, friendly, and accurate information and assistance to customers and other team members.
- Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.
- Interact politely and effectively with customers, fellow employees, and business partners.
- Help co-workers troubleshoot or answer questions when they cannot find answers themselves.
- Process submitted orders, requests for quotations, and assign tickets using designated software.
- Recommend alternate products based on cost, availability, or specifications.
- Assist with month-end clean-up for orders that have not been closed out for billing.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned.
- Effectively adhere to policy and procedures in compliance with Company policy and the law.
- Maintain a clean, professional, and safe work environment.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Basic computer skills and knowledge of software applications.
- Ability to work independently and as part of a team.
Benefits:
- Competitive hourly rate: $18.15-$22.70 per hour.
- Comprehensive benefits package, including healthcare and dental insurance, life and long-term disability insurance, 401K, and paid time off.
Equal Employment Opportunity:
DAIKIN COMFORT TECHNOLOGIES DIST INC is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
