Technical Consultant
2 weeks ago
TECHNICAL CONSULTANT / SNOW - DEVELOPER
**Key Responsibilities:**
1. Adhere to quality standards, regulatory requirements, and company policies to ensure exceptional service delivery.
2. Deliver positive customer experiences and high CSAT ratings through efficient First Call Resolution and minimum rejected resolutions or Reopen Cases.
3. Contribute to the creation of proposals to drive Service Improvement Plans and enhance EN business performance.
4. Independently resolve tickets and ensure timely completion of agreed SLAs for the team.
5. Provide support for on-call escalations and L3 level support, including incident and problem management.
6. Engage in value-added activities such as Knowledge Base updates, training freshers, coaching analysts, and participating in hiring drives.
**What We Offer:**
A dynamic work environment with opportunities for growth and development, a collaborative team, and a chance to make a meaningful impact on our customers' experiences.
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