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Service Experience Specialist

2 months ago

Washington, Washington, D.C., United States Technical Assent Full time
{"Overview": "At Technical Assent, we're passionate about designing exceptional service experiences that drive real business outcomes for our clients. As a Service Experience Specialist, you'll work in a team environment to research, prepare, and deliver high-quality inputs to client deliverables. Your expertise will help us understand the power of great service experience and its ability to inspire customer behavior.

**Key Responsibilities:**

* Work with clients to identify areas for improvement and develop strategies to enhance their service experiences
* Conduct research and analysis to inform service design and delivery
* Collaborate with cross-functional teams to develop and implement service solutions
* Develop general knowledge, skills, and abilities within project Capability Areas
* Participate in Technical Assent's consulting approaches and methods

**What We're Looking For:**

* A keen understanding of what it takes to deliver exceptional services, both in front of the house and behind the scenes
* The ability to work independently and as part of a high-performing team
* Strong research and analytical skills, with the ability to communicate complex ideas effectively
* A passion for services and a desire to make a meaningful impact on our clients' businesses

**Our Culture:**

At Technical Assent, we value creativity, pragmatism, and a commitment to delivering results that matter most to our clients. We're a small company with a big impact, and we're looking for self-starters who are confident in tackling challenges independently and bringing their ideas to the table.

If you're passionate about services and want to be part of a team that's making a difference, we'd love to hear from you.

**About Technical Assent:**

Technical Assent is a consulting firm that specializes in designing and delivering exceptional service experiences for our clients. We work with government programs, businesses, and not-for-profit organizations to help them deliver their services day-to-day while simultaneously looking for opportunities to improve.

We're driven by evidence, grounded in understanding, and focused on impact. We're a team of creative and pragmatic professionals who are passionate about services and committed to delivering results that matter most to our clients.

Join us in our mission to make a meaningful impact on our clients' businesses and help them achieve their goals.