Customer Experience Liaison

6 days ago


Remote, Oregon, United States Conduent State Healthcare, LLC Full time

At Conduent State Healthcare, LLC, we are seeking a highly skilled Customer Experience Associate II to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service to our clients.

Job Summary

The primary responsibility of this position is to assist Kentucky residents with various health benefits, including SNAP, Medicaid, and TNAF, via phone calls. You will be the first point of contact for our customers, providing support and guidance throughout their interactions with our organization.

Key Responsibilities:
  • Answer multiple call types, including password resets, application status, and application intake/updates
  • Help customers navigate the government's online application tool
  • Deal with multiple systems to input and read/interpret data back to the caller
  • Maintain professionalism throughout calls, even in difficult situations
Requirements

To be successful in this role, you must have a minimum of 1 year experience in high-volume call centers and 1 year of customer service experience. Additionally, you must have a high school diploma or equivalent and be able to pass a background and drug screening.

Work Environment

This is a stationary work environment that requires you to sit for extended periods. The work environment is quiet and free of distractions, allowing you to focus on providing excellent customer service.

Ideal Candidate

We are looking for a candidate who possesses excellent problem-solving skills, achieved results through knowledge, empathy, and commitment. You should also be able to work with people of diverse backgrounds and have excellent typing and grammar skills. Additionally, you must be able to navigate a computer and understand and utilize policy.

Pay and Benefits

This position offers a competitive salary of $16.50 per hour (bi-weekly pay) and paid training with equipment provided. We also offer full-time scheduling (40 hours per week), career growth opportunities, full benefit options, and employee discounts through PerkSpot.



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