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Customer Experience Specialist

2 months ago

Springdale, Arkansas, United States Paschal Air, Plumbing & Electric Full time
About the Role

We are seeking a highly skilled Customer Experience Representative to join our team at Paschal Air, Plumbing & Electric. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer inquiries and issues with a customer-centric approach, prioritizing their needs and experience.
  • Utilize excellent communication skills to interact with customers and colleagues across multiple communication platforms.
  • Process and manage customer requests, including scheduling, callouts, and warranty claims.
  • Log detailed and accurate information from customer interactions to ensure seamless support.
  • Support field activities, technician scheduling, and multi-department interactions to ensure efficient customer service.
Requirements
  • High school diploma or equivalent required.
  • 1+ years of customer service experience, preferably in a high-volume call center environment.
  • Excellent verbal and written communication skills, with the ability to adapt to changing situations.
  • Ability to prioritize, organize, and multitask effectively in a fast-paced environment.
  • Proficient in MS Office, including Word, Outlook, and Excel.
  • Experience with multi-line phone systems and customer relationship management software.
What We Offer
  • Competitive pay and benefits package.
  • Paid time off and holidays.
  • Medical, vision, and dental insurance.
  • Retirement savings plan with company match.
  • Tuition reimbursement and professional development opportunities.

Paschal Air, Plumbing & Electric is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values respect, integrity, and service above all else.