Dispatch Operations Director

6 days ago


Bar Harbor, Maine, United States Work With Your Handz Full time
Director of Dispatch and Logistics

We are seeking a seasoned leader to oversee our dispatch operations across 8-10 branches. As Director of Dispatch and Logistics, you will be responsible for directing our service scheduling for HVAC, plumbing, drain cleaning, and electrical services, ensuring a seamless customer experience and profitability for our organization.

Key Responsibilities:
  • Take charge of local dispatch operations, ensuring flawless execution and exceeding productivity goals.
  • Train, mentor, and inspire a team of top-notch dispatchers, growing your team.
  • Develop and implement strategies to handle service requests across diverse locations and weather conditions.
  • Efficiently manage multiple service requests, balance resources, and prioritize urgent needs for maximum profitability.
  • Optimize dispatch operations to maximize completed jobs, improve efficiency, and achieve financial goals.
  • Strategically plan and manage the efficient movement of goods, materials, and personnel to ensure seamless operations.
  • Proactively identify and resolve logistical challenges, ensuring timely and cost-effective delivery of services.
  • Develop and manage budgets, track expenses, and identify cost-saving measures to optimize financial performance.
Requirements:
  • Proven ability to scale teams and foster a collaborative, high-performance culture.
  • A master of dispatch management with a focus on efficiency and customer satisfaction.
  • A cool head and strategic mind to navigate dynamic environments and fluctuating demands.
  • A knack for designing and executing plans that optimize resource allocation and service delivery.
What We Offer:
  • Competitive compensation with a target earning of $125,000 - $150,000 plus 10% EBITDA bonus.
  • A stable work environment where your growth is encouraged and supported.
  • Continuous and extensive training and development opportunities.
  • Medical, dental, and vision insurance.
  • Long-term disability and company-paid life insurance.
  • 401K plan with company match.
  • PTO and paid holidays.


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