Director of Dispatch and Logistics Operations

2 days ago


Bar Harbor, Maine, United States Work With Your Handz Full time
Job Description

Work With Your Handz is seeking a highly skilled and experienced Director of Dispatch and Logistics to lead our dispatch operations across 8-10 branches. As a key member of our team, you will be responsible for ensuring flawless execution and exceeding productivity goals in a fast-paced environment.

Key Responsibilities:

  • Take command of local dispatch operations, ensuring seamless execution and exceeding productivity goals.
  • Train, mentor, and inspire a team of top-notch dispatchers, growing your team.
  • Develop and implement strategies to handle service requests across diverse locations and weather conditions.
  • Efficiently manage multiple service requests, balance resources, and prioritize urgent needs for maximum profitability.
  • Optimize dispatch operations to maximize completed jobs, improve efficiency, and achieve financial goals.
  • Strategically plan and manage the efficient movement of goods, materials, and personnel to ensure seamless operations.
  • Proactively identify and resolve logistical challenges, ensuring timely and cost-effective delivery of services.
  • Develop and manage budgets, track expenses, and identify cost-saving measures to optimize financial performance.

Requirements:

  • Proven ability to scale teams and foster a collaborative, high-performance culture.
  • A master of dispatch management with a focus on efficiency and customer satisfaction.
  • A cool head and strategic mind to navigate dynamic environments and fluctuating demands.
  • A knack for designing and executing plans that optimize resource allocation and service delivery.

The Ideal Candidate:

  • A results-driven leader with a strong background in multi-location dispatch operations, preferably within the HVAC, plumbing, or related industries.
  • A team-building expert with a track record of scaling teams to meet growing operational demands.
  • A communication wizard with excellent problem-solving skills and a commitment to maintaining top-notch service quality.


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