Customer Experience Liaison

1 week ago


Red Wing, Minnesota, United States Red Wing Shoe Company Inc Full time
Job Description

We are seeking a highly skilled Customer Experience Specialist to join our team at Red Wing Shoe Company Inc. This is a full-time position that offers a competitive salary range of $47,900 - $62,300, depending on qualifications.

The successful candidate will be responsible for managing and developing business relationships with key accounts, serving as the primary contact for customers, and participating in all aspects of account management, including order fulfillment, marketing, sales, credit, advertising, and product development.

Essential Duties and Responsibilities:

  • Manage customer orders, including scheduling delivery dates and providing status updates
  • Expedite internal processes to ensure timely delivery and resolve order issues
  • Prepare sales quotations and handle electronic order flow
  • Coordinate special requirements like invoicing, packing, and labeling with relevant departments
  • Maintain customer instructions and ensure compliance with vendor agreements
  • Monitor pricing discrepancies, credit matters, and chargebacks
  • Stay updated on export compliance and international shipping regulations

Qualifications:

  • Proficient use of Word, Excel, Outlook, Internet, Salesforce, and ERP systems
  • Significant knowledge of product offerings
  • Knowledge of the sales process (market and sales cycle knowledge)
  • Exceptional planning, organization, and prioritizing skills
  • Analytical thinking skills
  • Excellent oral and written communication skills
  • Export compliance experience
  • Good interpersonal skills and the ability to work in a team environment

Additional Information:

Red Wing Shoe Company Inc. is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.



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