Customer Service Ambassador

4 days ago

Red Wing, Minnesota, United States Hiawatha Broadband Communications Full time

**Job Summary**

Hiawatha Broadband Communications is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our company's products and services.

**Key Responsibilities**

• Provide top-notch customer service to our clients, addressing their inquiries, concerns, and issues in a timely and professional manner.

• Sell and promote our company's products and services, identifying opportunities to upsell and cross-sell.

• Research and resolve customer complaints, processing payments and billing adjustments as needed.

• Achieve sales goals by soliciting new and upselling services to existing customers.

• Follow up on and close sales leads, ensuring a seamless customer experience.

• Resolve customer account issues, providing solutions and alternatives when necessary.

• Perform other duties as may be requested by your supervisor, ensuring the highest level of customer satisfaction.

• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers.

• Follow all safety rules and comply with company policies and specifications.

• Speak and understand English language proficiently.

**Requirements**

• High school degree or GED equivalent is required.

• Post-high school education preferred.

• Willing to participate in NCTI certification/development courses.

• 3 years of CATV or other relevant technical/electronic experience.

• Ability to prioritize and organize effectively.

• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system).

• Knowledge of basic mathematics.

• Knowledge of common phone etiquette and de-escalation techniques.

• Able to communicate clearly, educate customers, and promote/sell company services.

• Able to work independently and plan accordingly to complete daily assignments.

• Must be flexible and able to handle multiple tasks concurrently.

**Preferred Qualifications**

• Knowledge of video, broadband, and phone products and services.

• Ability to utilize problem-solving techniques with high-end broadband equipment.

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