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Customer Experience Liaison

2 months ago

Red Wing, Minnesota, United States Red Wing Shoe Company Inc Full time
Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at Red Wing Shoe Company Inc. This role will be responsible for managing and developing business relationships with key accounts, serving as the primary contact for customers, and participating in all aspects of account management.

Key Responsibilities
  • Manage customer orders, including scheduling delivery dates and providing status updates
  • Expedite internal processes to ensure timely delivery and resolve order issues
  • Prepare sales quotations and handle electronic order flow
  • Coordinate special requirements like invoicing, packing and labeling with relevant departments
  • Maintain customer instructions and ensure compliance with vendor agreements
  • Monitor pricing discrepancies, credit matters and chargebacks
  • Stay updated on export compliance and international shipping regulations
  • Collaborate with brand managers, and sales team to meet customer needs and understand market demands and dynamics
  • Work closely with credit analysts to facilitate timely shipment of customer orders
Requirements
  • Proficient use of Word, Excel, Outlook, Internet, Salesforce and ERP systems
  • Significant knowledge of product offerings
  • Knowledge of the sales process (market and sales cycle knowledge)
  • Exceptional planning, organization and prioritizing skills
  • Analytical thinking skills
  • Excellent oral and written communication skills
  • Export compliance experience
  • Good interpersonal skills and the ability to work in a team environment
  • Must be able to relate to all different types of people from different cultures and backgrounds
  • Must establish trust between customers and the company
About Us

Red Wing Shoe Company Inc is a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We're rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that all offers of employment are contingent on satisfactory results of a background check.