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Customer Experience Manager

2 months ago


Red Wing, Minnesota, United States Red Wing Shoe Company Inc Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Red Wing Shoe Company Inc. As a key member of our sales and marketing team, you will be responsible for managing and developing business relationships with key accounts, providing exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Manage customer orders, including scheduling delivery dates and providing status updates
  • Expedite internal processes to ensure timely delivery and resolve order issues
  • Prepare sales quotations and handle electronic order flow
  • Coordinate special requirements like invoicing, packing and labeling with relevant departments
  • Maintain customer instructions and ensure compliance with vendor agreements
  • Monitor pricing discrepancies, credit matters and chargebacks
  • Stay updated on export compliance and international shipping regulations
  • Collaborate with brand managers, and sales team to meet customer needs and understand market demands and dynamics
  • Work closely with credit analysts to facilitate timely shipment of customer orders

Requirements:

  • Proficient use of Word, Excel, Outlook, Internet, Salesforce and ERP systems
  • Significant knowledge of product offerings
  • Knowledge of the sales process (market and sales cycle knowledge)
  • Exceptional planning, organization and prioritizing skills
  • Analytical thinking skills
  • Excellent oral and written communication skills
  • Export compliance experience
  • Good interpersonal skills and the ability to work in a team environment
  • Must be able to relate to all different types of people from different cultures and backgrounds
  • Must establish trust between customers and the company

Additional Information:

  • Red Wing Shoes is an Equal Opportunity Employer
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  • Individuals with disabilities needing assistance in completing an application may contact or call
  • Please view Equal Employment Opportunity Posters provided by OFCCP