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Customer Experience Specialist B2B Work

2 months ago

Red Wing, Minnesota, United States Red Wing Brands of America Full time
Job Description

We are seeking a highly skilled Customer Experience Specialist to join our team at Red Wing Brands of America. In this role, you will be responsible for managing and developing business relationships with key accounts, serving as the primary contact for customers, and participating in all aspects of account management.

Key Responsibilities:

  • Manage customer orders, including scheduling delivery dates and providing status updates
  • Expedite internal processes to ensure timely delivery and resolve order issues
  • Prepare sales quotations and handle electronic order flow
  • Coordinate special requirements like invoicing, packing and labeling with relevant departments
  • Maintain customer instructions and ensure compliance with vendor agreements
  • Monitor pricing discrepancies, credit matters and chargebacks
  • Stay updated on export compliance and international shipping regulations
  • Collaborate with brand managers, and sales team to meet customer needs and understand market demands and dynamics
  • Work closely with credit analysts to facilitate timely shipment of customer orders

Requirements:

  • Proficient use of Word, Excel, Outlook, Internet, Salesforce and ERP systems
  • Significant knowledge of product offerings
  • Knowledge of the sales process (market and sales cycle knowledge)
  • Exceptional planning, organization and prioritizing skills
  • Analytical thinking skills
  • Excellent oral and written communication skills
  • Export compliance experience
  • Good interpersonal skills and the ability to work in a team environment
  • Must be able to relate to all different types of people from different cultures and backgrounds

Additional Information:

Red Wing Brands of America is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment.