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Customer Service Representative

2 months ago

Red Wing, Minnesota, United States Red Wing Shoes Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail support team, you will be responsible for delivering exceptional customer service to our retail partners and consumers.

Key Responsibilities

  • Provide prompt and effective assistance to customers through various communication channels, ensuring their satisfaction and loyalty.
  • Manage and process customer orders efficiently, streamlining the purchasing experience and ensuring accurate and timely delivery.
  • Resolve customer complaints and issues promptly and effectively, demonstrating a commitment to resolving issues and maintaining a positive customer experience.
  • Develop and maintain comprehensive product knowledge to provide expert assistance and guidance to customers.
  • Maintain professionalism in all communications, upholding positive interactions and relationships with customers.
  • Engage with customers proactively across various communication channels to provide seamless support and ensure a positive customer experience.
  • Document and track all customer interactions within the support system to ensure comprehensive follow-up and resolution.
  • Coordinate routing activities and efficiently escalate complex issues to the level 2 support team for specialized attention and resolution.

Requirements

  • Associate's degree (or equivalent from a two-year college or technical school, or an equivalent mix of education and experience).
  • Prior experience in customer service is required.
  • A passion for delivering exceptional customer service.
  • Strong communication skills, with the ability to actively listen and connect with others.
  • Comfortable using tools like Microsoft Word, Excel, Outlook, Internet, and Salesforce.
  • Accurate and fast data entry skills (10-key proficiency is a plus).
  • Basic problem-solving skills to tackle routine issues.
  • Ability to switch between different software applications smoothly.
  • A patient, empathetic approach to handling customer inquiries.
  • Flexibility to follow procedures while adapting to different customer needs and situations.

About Us

Red Wing Shoes is a global company with a rich history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. We are a privately-held company with a close-knit family atmosphere, and our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long-term success and legacy of our Company are the foundation on which we build our future.