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Senior Technical Support Specialist

2 months ago

Atlanta Georgia, United States Ripple IT Full time

Ripple IT is in search of a Senior Technical Support Specialist for a versatile position that combines remote assistance with occasional in-person engagements. The ideal candidate should possess approximately 5 years of experience in the IT sector, with previous experience in a Managed Service Provider (MSP) environment being highly advantageous. If you have a passion for technology and enjoy engaging with people, this opportunity may be for you.

Role Objectives:
  • To deliver a personalized experience to Ripple's clients during technical difficulties, providing effective solutions and proactively preventing future challenges through creative problem-solving.
  • To contribute to individual growth and promote collaborative development within the team.
Core Principles:
  • Assume Positive Intent
  • Strive for Excellence
  • Collaborate Continuously
Values We Uphold:
  • Empowerment to thrive in your position
  • Inquisitiveness about the rationale behind tasks, not just the execution
  • Commitment to team members
  • Recognition of accomplishments
  • Fostering a familial environment within the team
  • Appreciation for aesthetics and design as enhancements to our work
Mission:
  • To provide a service experience that creates a lasting positive impression on all stakeholders.
Qualifications:
  • Experience with various platforms including Windows servers, Active Directory, Exchange, Office365, Citrix, VMware, firewalls, and more.
  • Ability to assist colleagues with intricate issues.
  • Engagement in diverse projects such as server installations and network setups.
  • Acting as a vital resource for the support team.
Indicators of Success:
  • Ripple clients and team members will frequently praise your approachability, analytical skills, and optimistic demeanor.
Essential Skills:
  • Excellent communication abilities in varied situations and a talent for troubleshooting.
  • A relentless desire for personal and professional growth.
  • A proactive attitude and the capacity to manage stress effectively.
  • Proficiency with both Mac and PC systems and adeptness in documentation management.
  • Prior experience in an MSP setting is a significant plus.
  • A clean driving record and successful background check are required.
Perks:
  • Flexible working conditions.
  • Engaging responsibilities.
  • A supportive team culture that prioritizes your development.
  • Competitive compensation and a comprehensive benefits package.
  • Opportunities to collaborate with outstanding clients and colleagues.