Senior Technical Support Specialist

2 days ago


Atlanta, Georgia, United States Superior Essex Full time
Job Summary:

As a Senior Technical Support Specialist at Superior Essex, you will provide expert technical guidance to customers on product selection, installation, and troubleshooting. You will work closely with sales, marketing, and engineering teams to develop and deliver product application guidelines and procedures. Your ability to positively interact with customers and facilitate resolution of product quality and field performance issues will be essential to your success in this role.

Key Responsibilities:

Provide direct customer technical support and create product application guidelines and procedures
Assist engineering and product management teams with product design and development
Support sales and marketing efforts at industry trade shows and create product application training programs
Maintain current industry knowledge of product applications, standards, and best practices

Requirements:

BS in Engineering or equivalent related work experience in the wire and cable industry
Minimum of 8 years' relative experience in a communications cable and systems environment
Proficiency with MS Office applications and testing and troubleshooting equipment related to product lines of expertise

What We Offer:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your resume and cover letter for consideration.

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