Senior Technical Support Specialist

4 weeks ago


Atlanta, Georgia, United States Superior Essex Full time
Job Summary:

As a Senior Technical Support Specialist at Superior Essex, you will provide expert technical guidance to customers on product selection, installation, and troubleshooting. You will work closely with sales, marketing, and engineering teams to develop and deliver product application guidelines and procedures. Your ability to positively interact with customers and facilitate resolution of product quality and field performance issues will be essential to your success in this role.

Key Responsibilities:

Provide direct customer technical support and create product application guidelines and procedures
Assist engineering and product management teams with product design and development
Support sales and marketing efforts at industry trade shows and create product application training programs
Maintain current industry knowledge of product applications, standards, and best practices

Requirements:

BS in Engineering or equivalent related work experience in the wire and cable industry
Minimum of 8 years' relative experience in a communications cable and systems environment
Proficiency with MS Office applications and testing and troubleshooting equipment related to product lines of expertise

What We Offer:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your resume and cover letter for consideration.

  • Atlanta, Georgia, United States Superior Essex Full time

    Job Summary:As a Senior Technical Support Specialist at Superior Essex, you will be responsible for providing technical guidance to customers on product selection, installation, and troubleshooting. You will work closely with the engineering and product management teams to ensure that our products meet the needs of our customers.Key Responsibilities: Provide...


  • Atlanta, Georgia, United States Omni Inclusive Full time

    Job Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Omni Inclusive. As a key member of our IT operations team, you will be responsible for providing top-notch technical support and services to our clients.Key Responsibilities:Provide Level 2 and Level 3 technical support to clients, including troubleshooting,...


  • Atlanta, Georgia, United States Manhattan Full time

    Job SummaryWe're seeking a skilled Senior Technical Support Specialist to join our team at Manhattan Associates. As a key member of our support team, you will provide technical assistance to analysts who diagnose, troubleshoot, repair, and debug complex supply chain software solutions.Key ResponsibilitiesUtilize technologies to proactively troubleshoot and...


  • Atlanta, Georgia, United States Mattermost Full time

    Mattermost is seeking a skilled Senior Technical Support Engineer to provide exceptional technical support to our growing number of US Federal and Government customers.The ideal candidate will be adept at managing support tickets via Zendesk and possess a strong technical background in providing top-tier customer support.Key Responsibilities:Provide...


  • Atlanta, Georgia, United States TekStream Solutions Full time

    Desktop Support Role at TekStream SolutionsTekStream Solutions is seeking a skilled Desktop Support Specialist to provide technical assistance to our team. As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and...


  • Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at US Tech Solutions. As a Technical Support Specialist, you will provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular...


  • Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support Specialist Job Summary: We are seeking a skilled Technical Support Specialist to provide technical assistance to our clients. Key Responsibilities: * Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity. *...


  • Atlanta, Georgia, United States Disability Solutions Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at T-Mobile. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatAnalyze and resolve complex...


  • Atlanta, Georgia, United States Abacus Full time

    Technical Support SpecialistAbacus is seeking a skilled Technical Support Specialist to provide technical assistance to engineers in various areas, including production, operations, maintenance, process improvement, and product development.Key Responsibilities:Provide technical support to engineers in areas such as production, operations, maintenance,...


  • Atlanta, Georgia, United States DivIHN Integration Inc Full time

    At DivIHN Integration Inc, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical repair direction and support on all client proprietary products. You will work closely with our vendors to help resolve diagnostic and repair direction for our customers.About...


  • Atlanta, Georgia, United States Syntricate Technologies Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. As a Technical Support Specialist, you will be responsible for providing technical support across the company, including installing and configuring computer hardware, software, systems, networks, printers, and scanners. You will also be...


  • Atlanta, Georgia, United States Verint Systems Full time

    Job Summary:Verint Systems is seeking a skilled Technical Support Specialist to join our Fraud and Security Solutions team. As a Technical Support Specialist, you will provide technical assistance to customers and integrators, troubleshooting and resolving complex technical issues.Key Responsibilities:Provide technical support to customers and integrators...


  • Atlanta, Georgia, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our C-level, AVP, VP, and administrative assistants.Key Responsibilities:Provide timely and effective technical support to our executive team,...


  • Atlanta, Georgia, United States Pyramid Consulting, Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Pyramid Consulting, Inc. The successful candidate will be responsible for providing technical support and maintenance for our clients' technology infrastructure.Key Responsibilities:Provide technical support and troubleshooting for...


  • Atlanta, Georgia, United States United Software Group Full time

    Job Title: Senior Desktop Support SpecialistJob Summary: We are seeking a highly skilled Senior Desktop Support Specialist to join our team at United Software Group.Key Responsibilities:* Provide advanced technical support for desktop computers, laptops, and mobile devices* Troubleshoot complex hardware and software issues* Collaborate with internal teams to...


  • Atlanta, Georgia, United States DivIHN Integration Inc Full time

    At DivIHN Integration Inc, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical repair direction and support on all client proprietary products. You will work closely with our vendors to help resolve diagnostic and repair direction for our customers.About...


  • Atlanta, Georgia, United States Johnson Service Group (IL) Full time

    Job Description:At Johnson Service Group, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.Key...


  • Atlanta, Georgia, United States Syntricate Technologies Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. The ideal candidate will have a strong background in audio video conference management and support using Webex, as well as experience with telecommunications systems, including switches, routers, and Voice over Internet Protocol (VOIP).Key...


  • Atlanta, Georgia, United States V-Soft Consulting Full time

    Job Summary:V-Soft Consulting is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues related to computer hardware and software, as well as...


  • Atlanta, Georgia, United States I2USystems Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at I2USystems Inc. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide...