Senior Technical Support Specialist

4 weeks ago

Atlanta, Georgia, United States Manhattan Full time
Job Summary

We're seeking a skilled Senior Technical Support Specialist to join our team at Manhattan Associates. As a key member of our support team, you will provide technical assistance to analysts who diagnose, troubleshoot, repair, and debug complex supply chain software solutions.

Key Responsibilities
  • Utilize technologies to proactively troubleshoot and resolve technical issues that arise post implementation.
  • Respond to situations where product support has failed to resolve issues.
  • Perform complex code review and report design, reliability, and maintenance problems to engineering.
  • Develop custom modifications, design new functionality, fix code issues, and perform system configuration.
  • Provide support to clients through installation of additional functionality and client training.
  • Suggest product improvements based on customer feedback.

Requirements
  • Four-year bachelor's or foreign equivalent degree in computer science, engineering or related technical field.
  • 3 years of experience developing, supporting or implementing packaged application software.
  • 2 years of experience developing in Windows operating system.
  • 2 years of experience developing in C# computer language.
  • 2 years of experience developing in SQL Server.
  • 2 years of experience with.NET application server.
  • Requires up to 50% travel.
  • Committed to diversity and inclusion.

About Us

At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

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