Customer Service Ambassador
2 weeks ago
About the Role:
Pacifica Hotels is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to hotel guests, ensuring their needs are met and exceeded.
- Process guest arrivals and departures, including check-in and check-out procedures.
- Manage guest accounts, including handling payments and resolving any issues that may arise.
- Communicate effectively with guests and fellow team members to ensure seamless service delivery.
- Operate the PBX equipment, handling incoming and outgoing calls, and providing assistance as needed.
- Control cash and credit transactions, maintaining accurate records and adhering to hotel policy.
- Process guest mail, messages, and faxes, ensuring timely and efficient delivery.
- Contribute to and maintain established information and communication sources, enhancing department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Requirements:
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be highly organized, with a strong attention to detail and ability to multitask.
What We Offer:
Pacifica Hotels offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401k, vacation and sick leave, and a team member travel program. We also encourage quarterly team building and giving back to the community through regular volunteering and select charity promotions.
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