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Customer Service Ambassador

2 months ago

Huntington Beach, California, United States LAZ parking Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at LAZ Parking. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and customers.

Key Responsibilities
  • Greet and Engage with Customers: Create a welcoming atmosphere for our customers and clients, and develop a rapport with the customer base.
  • Provide Premier Customer Service: Assist customers in lobbies, lanes, and in the parking office, and help direct traffic.
  • Manage Customer Accounts: Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
  • Assist with Cashiering Functions: Assist with cashiering functions as needed.
  • Maintain Parking Facilities: Oversee general maintenance of the garage, including sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
  • Repair Parking Equipment: Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Requirements
  • High School Diploma or Equivalent: A high school diploma or GED is preferred but not required.
  • Strong Customer Service Experience: Strong customer service experience is required.
  • Cash Handling Experience: Cash handling experience is preferred but not required.
  • Parking Industry Experience: Parking industry experience is preferred but not required.
  • Physical Demands: Ability to work in the elements, lift, push and pull at least 10 pounds, stand, walk and run for extended periods of time, bend, stoop, squat and lift frequently throughout a shift.
What We Offer
  • Competitive Pay Rate: $17.50/hr
  • Benefits Package: A generous benefits package, including medical, dental, vision, life and disability benefits, and more.
  • Opportunities for Advancement: Opportunities for career development and advancement within the company.
  • Team-Oriented Environment: A team-oriented environment with a focus on building long-lasting relationships and friendships.