Customer Experience Ambassador at Enterprise Airport

5 days ago


Appleton, Wisconsin, United States Enterprise Mobility Inc Full time

Job Description

  • Provide Excellent Customer Service: Assist customers with their rental needs, providing information and resolving issues in a timely and professional manner.
  • Rental Operations: Manage the rental process, including vehicle check-ins and check-outs, as well as handling customer inquiries and concerns.
  • Teamwork and Communication: Collaborate with colleagues to ensure seamless operations, communicate effectively with customers and staff, and maintain a positive and respectful attitude.

Required Skills and Qualifications

  • High School Diploma or Equivalent
  • Valid Driver's License
  • No More Than 2 Moving Violations in the Past 3 Years

Responsibilities

  • Answer Calls and Handle Inquiries: Respond to incoming calls, answer questions, and resolve issues related to reservations, rates, and other customer inquiries.
  • Process Returns and Check-Ins: Manage the return and check-in process for rental vehicles, ensuring that all necessary documentation is completed accurately and efficiently.
  • Maintain a Clean and Safe Environment: Ensure that the rental area is clean and safe for customers, performing tasks such as cleaning vehicles and maintaining equipment.


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