Membership Experience Ambassador

3 weeks ago


Appleton, Wisconsin, United States YMCA of the Fox Cities Full time

We are seeking a dynamic and friendly Membership Experience Ambassador to join our team at the Appleton YMCA. This is an exciting opportunity for someone who enjoys working with people and delivering exceptional customer service.

About Us

The Appleton YMCA is a vibrant community hub where we provide a range of programs and services to promote healthy living, youth development, and social responsibility. Our Lower Lobby is a bustling area where members can relax, socialize, and engage in various activities.

Job Summary

This role involves providing a positive member experience by engaging with members, responding to their needs, and ensuring they have an enjoyable time at the Y. As a Membership Experience Ambassador, you will be the face of the organization and play a key role in creating a welcoming and inclusive environment.

Key Responsibilities
  • Welcome and engage with members in the Lower Lobby and Locker Rooms
  • Respond to member inquiries and resolve any issues promptly
  • Provide information on programs, services, and membership options
  • Contribute to a positive and supportive team culture
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • A passion for delivering exceptional customer service
Benefits

We offer a competitive salary package, including:

$45,000 - $55,000 per year, depending on experience

A comprehensive benefits program, including health, dental, and vision coverage

A generous paid time off policy

Ongoing training and development opportunities



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