Senior Operations Support Specialist

5 days ago


Green Bay, Wisconsin, United States Schneider Full time
Job Overview

Schneider is seeking a highly skilled Senior Operations Support Representative to provide exceptional customer service to both Schneider drivers and customers during non-traditional business hours.

Key Responsibilities
  • Subject Matter Expertise: Act as a subject matter expert for drivers and customers, providing timely and accurate solutions to their queries.
  • Problem-Solving: Solve problems to prevent customer delays and ensure seamless operations.
  • Communication: Provide updates to first shift associates on issues that occurred during non-business hours, maintaining strong working relationships with customers, drivers, and team members.
  • Technical Proficiency: Utilize a wide range of technology to accurately and efficiently complete work.
Requirements
  • Education: High school diploma or equivalent.
  • Problem-Solving Skills: Strong problem-solving skills to resolve complex issues.
  • Communication Skills: Effective written and verbal communication skills to interact with customers and team members.
  • Flexibility: Ability to work non-traditional business hours.
Benefits
  • Remote Work Options: Associate will be provided partial scheduled remote options after one year in role, dependent upon associate meeting performance expectations.
  • Health Insurance: Medical, dental, and vision insurance.
  • Life Insurance: Company-paid life insurance.
  • Retirement Plan: 401(k) savings plan with company match.
  • Time Off: Paid time off and paid holidays.
  • Incentive Pay: Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition Reimbursement: Tuition reimbursement.


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