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Tech Support Specialist

2 months ago

Green Bay, Wisconsin, United States Green Bay Packaging Full time
Job Summary

We are seeking a highly motivated and detail-oriented Tech Support Specialist to join our team at Green Bay Packaging. As a Tech Support Specialist, you will be responsible for providing technical assistance and support to our IT department and user community.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to our IT department and user community, including troubleshooting and resolving technical hardware and software incidents.
  • Hardware and Software Installation: Install and configure hardware and software, including setting up new user hardware and physical spaces.
  • Server Management: Manage servers, including user access and management, and track and route incidents and document resolutions.
  • Problem-Solving: Identify and escalate situations requiring urgent attention, and work closely with others to complete tasks.
  • Communication: Provide excellent communication and customer service skills, and be able to redirect problems to appropriate resources.
Requirements
  • Technical Knowledge: Working knowledge of fundamental operations of relevant software and hardware equipment, including Microsoft Windows operating systems, Android/iOS, desktop PC, laptop, and Cisco network/VoIP equipment.
  • Software Skills: Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to work independently and as a member of a team.
  • Customer Focus: Strong customer focus, with the ability to provide excellent communication and customer service skills.
  • Education and Certifications: High school diploma or equivalent required, with Microsoft or other industry certifications a plus.
Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package, including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k), and pension.