Area Leader

12 hours ago


Houston, Texas, United States Valet Living Full time
Job Summary

We are seeking a highly skilled and experienced Area Leader to join our team at Valet Living. As an Area Leader, you will be responsible for managing a team of Service Valets across multiple apartment communities, ensuring effective waste and recycling collection, and promoting a culture of excellence and safety.

Key Responsibilities
  • Lead a team of Service Valets to ensure consistent daily and nightly completion of resident doorstep trash/recycling/compost pickup
  • Create and manage schedules for Service Valets in collaboration with the Operations Manager, considering labor budget and staffing needs
  • Provide on-call support to Service Valets and assigned communities
  • Drive system compliance through consistent communication, training, and development of all Service Valets
  • Ensure all service tasks are completed within designated timelines and maintain high standards of service
  • Oversee adherence to safety and collection policies, and proper use of personal protective equipment (PPE)
  • Conduct monthly virtual training sessions and regular physical check-ins to keep Service Valets updated on safety practices and address operational concerns
  • Actively monitor for safety incidents, report any occurrences promptly, and quickly respond to any quality or safety issues
  • Address concerns raised by residents and conduct regular property visits to ensure client satisfaction and maintain quality standards
  • Track performance against key performance indicators (KPIs), analyze data to identify trends, and recommend productivity improvements
  • Foster a supportive environment, promoting a welcoming and inclusive atmosphere to help retain Service Valets
  • Provide coaching and mentorship, addressing associate development needs through targeted training opportunities
  • Attend team meetings virtually, in person, or off-site as required, driving iValet app compliance and overall professional development
Requirements
  • High school diploma or GED equivalent
  • Proven track record in building and leading successful teams
  • Strong analytical skills with experience in data analysis and spreadsheets
  • Proficiency in MS Word, Outlook, Excel, and PowerPoint
  • Solid understanding of basic employment law and customer service principles
  • Strong ability to prioritize tasks and manage workload to meet client needs and deadlines
  • Exceptional communication skills, strong organizational ability, and a high level of integrity and accountability
Physical Requirements and Special Conditions of Employment
  • Ability to lift/carry up to 50 lbs., navigate stairs, bend, and reach overhead
  • Work/drive outdoors and in varying weather conditions
  • Ability to tolerate unpleasant odors
  • Must possess a valid driver's license and safely operate a company vehicle following local and state rules, as well as company policies
Benefits
  • Comprehensive benefits package, including health, dental, and vision coverage, 401k savings plan, and paid time off
  • Opportunities for professional development and career advancement
  • Competitive salary and bonus structure


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