Pet-Friendly Customer Support and Sales Specialist
2 weeks ago
Benefits:
- 401(k) plan
- 401(k) matching program
- Dental coverage
- Employee discounts available
- Health insurance options
- Paid time off policy
- Signing bonus opportunity
- Vision coverage
SIGNING BONUS - UP TO $1,000
Vitavet Labs Inc is a dynamic company in the pet nutrition sector seeking a full-time Customer Support and Sales Representative to enhance our Inbound, Direct to Consumer team. We offer comprehensive training, making this position suitable for both seasoned professionals and newcomers to the workforce.
Are you a quick learner with strong interpersonal skills? Do you thrive in a lively yet fast-paced call center environment where pets are welcome? If this resonates with you, we encourage you to consider this opportunity.
Key Responsibilities:
- Manage an average of 40-60 incoming calls daily
- Build rapport with customers, ensuring a friendly and supportive interaction
- Respond to customer inquiries regarding products and their applications
- Utilize product knowledge to align offerings with client needs
- Identify potential for upselling or cross-selling based on customer requirements
- Maintain accurate customer records in our database
- Process orders through our CRM system
- Address all customer inquiries thoroughly, including nutritional information
- Perform administrative tasks such as verifying online orders and handling returns
- Execute additional related duties as assigned
- High School Diploma or equivalent
- Exceptional written and verbal communication skills
- Strong active listening abilities
- Proficient in computer usage with a willingness to learn
- Capability to multitask and adapt in a fast-paced setting
- Previous experience in a call center is advantageous
- Bilingual skills are a plus
This position is full-time, operating Monday through Friday, with no evening or weekend shifts required.
Enjoy monthly uncapped bonuses and engaging contests
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Thousand Oaks, California, United States Vitavet Labs Inc Full timePosition OverviewSigning Bonus: Up to $1,000Vitavet Labs Inc is an expanding company in the pet nutrition sector, seeking a dedicated full-time Customer Support and Sales Specialist to enhance our Inbound, Direct to Consumer operations. We offer comprehensive training, making this role suitable for both seasoned professionals and newcomers to the...
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