Customer Support and Sales Specialist for Pet Nutrition
2 weeks ago
Signing Bonus: Up to $1,000
Vitavet Labs Inc is an expanding company in the pet nutrition sector, seeking a dedicated full-time Customer Support and Sales Specialist to enhance our Inbound, Direct to Consumer operations. We offer comprehensive training, making this role suitable for both seasoned professionals and newcomers to the workforce.
Are you a quick learner with excellent interpersonal skills? Do you enjoy working in a dynamic environment where you can bring your furry friend to the workplace? If this resonates with you, we encourage you to explore this opportunity.
Key Responsibilities:- Manage an average of 40-60 incoming calls daily.
- Establish a connection with customers, showcasing a friendly and supportive demeanor to ensure their comfort.
- Respond to customer inquiries regarding our products and their applications.
- Utilize your knowledge of our offerings to align products with customer needs.
- Identify potential opportunities for upselling or cross-selling based on customer requirements.
- Maintain accurate customer records within our database.
- Process orders and manage entries in our CRM system.
- Address all customer questions thoroughly, including inquiries about product nutrition.
- Perform administrative tasks such as verifying online orders and handling returns.
- Execute additional related duties as required.
- High School Diploma or Equivalent.
- Exceptional written and verbal communication skills.
- Strong active listening abilities.
- Proficient in computer use with a willingness to learn new software.
- Capability to multitask and thrive in a fast-paced setting.
- Previous experience in a call center is advantageous.
- Bilingual skills are a plus.
This is a full-time role, operating Monday through Friday, with no evening or weekend shifts. Enjoy the benefits of monthly uncapped bonuses and engaging contests.
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