Specimen Coordinator
3 weeks ago
At Yale New Haven Health, we strive to create a work environment that is guided by our core values of integrity, patient-centered care, respect, accountability, and compassion. As a member of our team, you will be expected to embody these values in your daily work.
Responsibilities:
- Register all specimens received from outreach patients, ensuring accurate and complete information is captured.
- Accurately request laboratory tests using correct coding and generate computer labels containing patient/specimen information.
- Properly identify, label, and process specimens, creating batches as needed.
- Prioritize specimens during peak workload periods to ensure timely processing.
- Monitor specimen tracking boards and shipping batches, following up on missing or overdue specimens.
- Adhere to safety procedures for equipment and handling of hazardous materials.
- Provide exceptional customer service, responding to inquiries and resolving issues in a timely manner.
- Monitor failed fax/failed scheduled report printer and address issues promptly, including working with IT staff to resolve software or hardware issues.
- Disseminate patient results in the manner requested by each customer.
- Receive physician orders for laboratory services via telephone/fax, complete requisition forms, and distribute forms for anticipated patient visits.
- Create/maintain manifests and home draw work orders for efficient collection of specimens from home-bound patients.
- Respond to requests for additional and/or stat services, delegating to the appropriate outreach phlebotomist as needed.
- Dispatch and prioritize courier services and client supply requests in a timely manner.
- Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in performance reviews.
Qualifications:
- High school graduate required; medical terminology preferred.
- One to three years of experience in a healthcare environment preferred, with experience working with internal and external customers in a fast-paced environment.
- Keyboarding skills required; familiarity with general laboratory procedures (e.g. centrifugation, specimen handling) preferred.
- Excellent communication and customer service skills required; appropriate telephone etiquette required.
- Valid driver's license and acceptable driving record required.
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