Client Support Specialist III, Benefits

20 hours ago


San Diego, California, United States Coastal Payroll Full time
About Coastal Payroll

At Coastal Payroll, we're dedicated to delivering exceptional human capital management services. Our team is passionate about putting people first and has grown a culture that's fast-paced, fun, and creative. We've earned recognition from leading publications for our commitment to excellence and have been named one of the best places to work.

Job Summary

We're seeking a skilled Client Support Specialist III to join our dynamic team. As a Client Support Specialist, you'll play a crucial role in delivering top-notch customer service and ensuring seamless payroll processing for our valued clients. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution.

Key Responsibilities
  • Client Management: Oversee and manage designated portfolio of clients, assisting with benefit renewal builds, working with brokers and client contacts to obtain necessary benefit data, uploading employee data, and enrolling employees in benefit plans.
  • Training and Support: Assist clients with training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities focused on benefit management.
  • Benefit Analysis: Help clients analyze payroll reports and develop reporting to meet business needs.
  • Customer Service: Resolve incoming calls and support cases, delivering top-notch customer service with every interaction.
  • Professional Development: Work directly under company management to deepen your benefits knowledge and become an expert in the field.
Requirements
  • Industry Experience: Proven knowledge and/or experience in customer service and operations within benefits, ACA, payroll, and human resources functions.
  • Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
  • Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
  • Multitasking Ability: Ability to work in a fast-paced environment.
  • Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
  • Analytical Skills: Solid math and analytical skills to effectively support clients.
  • Educational Background: A BS/BA degree or equivalent work experience.
What We Offer
  • Paid time off - vacation, sick, holidays.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • AFLAC insurance enrollment.
  • Work from home options.
  • Employee referral bonus program.

We are an Equal Opportunity Employer and comply with ADA regulations as applicable.



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