IT Support Specialist

18 hours ago


San Diego, California, United States Vets Hired Full time

About the Job: IT Support Specialist at Vets Hired

Job Summary:

Vets Hired is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide end-user helpdesk support for multiple customers, ensuring timely and effective resolution of technical issues.
  • Perform hardware, software, and network troubleshooting to identify and resolve technical problems.
  • Determine the best solution based on the issue and details provided by customers, ensuring a high level of customer satisfaction.
  • Track all work and provide detailed and accurate descriptions of technical issues and resolutions.
  • Provide excellent customer service, responding to customer inquiries and concerns in a professional and courteous manner.
  • Share technical knowledge and help mentor fellow techs/team members to improve overall team performance.
  • Provide one-to-one or one-to-many customer service and support as needed, ensuring a high level of customer satisfaction.
  • Direct unresolved issues to the next level of support personnel, escalating as necessary.
  • Identify and suggest possible improvements on procedures to enhance overall efficiency and effectiveness.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.

Qualifications:

  • Professional work ethic and strong motivation to deliver high-quality results.
  • Excellent customer service and communication skills, with the ability to effectively interact with clients and team members.
  • Willingness and ability to travel locally and on a regular basis, as required.
  • Strong desire to learn and understand our underlying software, systems, and technology.


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