Guest Experience Team Lead

4 weeks ago


Ashland, Ohio, United States Dash-In Full time

About the Role:

The Guest Experience Supervisor will be responsible for leading a high-performing team of retail associates to deliver outstanding guest experiences. This includes collaborating with the Guest Experience Manager and Store Manager to build and train the team, ensuring smooth front-of-house operations, and providing tools and resources to deliver exceptional service.

Key Responsibilities:

  • Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
  • Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
  • Proactively interact with guests, addressing their questions and concerns promptly.
  • Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
  • Monitor customer flow and open registers as needed to ensure seamless service.
  • Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
  • Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
  • Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Requirements:

  • Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
  • High School Diploma or GED required.
  • Ability to multitask and solve problems effectively.
  • Comfortable using technology, including POS software.
  • Strong focus on providing exceptional guest experiences with excellent people skills.
  • Active ServSafe Certification (a plus).

About Dash In:

Dash In is a proud division of the Wills Group family and is Great Place to Work CertifiedTM. We're recognized as one of Fortune's Best Workplaces in RetailTM and offer a range of benefits and perks to our employees, including paid time off, paid community engagement, paid parental leave, tuition reimbursement, and more.



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