Technical Support Specialist for Global Financial Technology

2 days ago


San Francisco, California, United States Options Technology Full time
About Options Technology

Options Technology is a leading global financial technology company headquartered in Belfast. We operate at the forefront of banking and trading infrastructure, serving clients worldwide with offices in multiple locations.

Compensation

We offer a competitive salary: $100,000 - $120,000 per year.

Job Description

This is an exciting opportunity to work as a Technical Support Specialist for our options trading operations and technology infrastructure. You will collaborate closely with our clients' technology teams and other professionals to ensure the smooth operation of our platform.

  • On-Site Technical Support: Serve as the primary technical point of contact for clients, providing on-site support for all options trading technology systems.
  • System Monitoring and Maintenance: Monitor internal systems, ensuring they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes.
  • Troubleshooting and Issue Resolution: Diagnose and resolve technical issues, escalating complex problems to internal teams and coordinating solutions.
  • Incident Management: Respond to incidents and service requests from clients, adhering to defined service level agreements (SLAs) and incident management processes.
Required Skills and Qualifications
  • Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Device Deployment, AV troubleshooting.
  • Experience: Minimum 1-2 years of experience in a similar role within the financial services industry.
  • Problem-Solving Skills: Ability to analyze complex technical issues and propose effective solutions.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills to convey technical information clearly and concisely.
  • Client Focus: Demonstrated ability to understand and fulfill client requirements while providing exceptional customer service.
Benefits
  • Global Travel Opportunities: Work with clients globally and travel extensively.
  • Continuous Career Development: Professional skills development and technical training opportunities.
  • Self-Sufficient Team Environment: Collaborate with a fast-paced team in a dynamic environment.


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