Technical Support Specialist with Strong Office Systems Expertise

6 days ago


San Francisco, California, United States SourcePro Search Full time

SourcePro Search, a leading global law firm services provider, is seeking a highly skilled Technical Support Specialist to join our team. With a strong focus on delivering exceptional customer service, this role will ensure seamless operation of office systems and technology infrastructure.

About the Job

The ideal candidate will possess in-depth knowledge of Windows operating systems, including Windows 7 and Windows 10, as well as proficiency in the Microsoft Office suite ranging from 2016 and higher. Experience working in a smaller setting where the technician has worn multiple IT hats is highly desirable.

Key Responsibilities
  • Utilize ticketing system to track customer reports of hardware, software, telephone, mobile device, and peripheral problems
  • Install and configure desktop, laptop, and telephone equipment in accordance with firm-defined installation templates or guidelines
  • Assist HR and Facilities with ergonomic equipment setups
  • Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices, and other technology equipment support
Required Skills and Qualifications
  • 3+ years applicable and relevant technical experience, including 1+ year experience in data management
  • Proficient knowledge of Windows operating systems
  • Working knowledge of MS-Office Suite
  • Prior experience working in a law firm or professional services industry is preferred
Competencies
  • Exceptional customer service skills
  • Able to work well under pressure and tight deadlines
  • Excellent communication skills, both oral and written

This position offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience. If you are a motivated and detail-oriented individual with a passion for delivering exceptional technical support, please apply today.



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