Enterprise Desktop Support Specialist

7 days ago

San Francisco, California, United States E-Frontiers Full time

About the Role

We are seeking an experienced Enterprise Desktop Support Specialist to join our team at E-Frontiers. In this role, you will provide critical technical support and maintenance for our cutting-edge systems at a financial services client located in San Francisco.

You will collaborate closely with both internal teams and the client's technical staff to ensure the efficient operation of our technology solutions and address any technical issues that may arise.

As an Enterprise Desktop Support Specialist, you will be responsible for providing on-site technical support and troubleshooting for all Options systems. This includes system monitoring and maintenance, incident management, and client relationship management.

The ideal candidate will have strong knowledge of 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting. You will also have a minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.

Your excellent problem-solving skills, communication, and interpersonal skills will enable you to analyze complex technical issues, identify root causes, and propose effective solutions. You will also be able to build strong relationships with clients and collaborate effectively with cross-functional teams.

Key Responsibilities

  • On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all Options systems.
  • System Monitoring and Maintenance: Monitor the health and performance of client systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including both hardware and software updates combined with configuration changes, to keep systems up to date.
  • Troubleshooting and Issue Resolution: Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
  • Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
  • Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices.
  • System Enhancements and Upgrades: Collaborate with the wider Options team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
  • Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the Options platform. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.

Requirements

  • Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
  • Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
  • Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and propose effective solutions.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
  • Client Focus: Demonstrated ability to understand and fulfill client requirements while providing exceptional customer service.
  • Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment.

About the Company

E-Frontiers is a global leader in financial technology managed services and IT infrastructure products, providing IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems.

We empower our clients to make informed investment decisions and optimize their trading strategies through our innovative solutions. As an Enterprise Desktop Support Specialist, you will play a critical role in supporting our clients' operations and ensuring the smooth functioning of our technology infrastructure.

This is an exciting opportunity to work for a world-class organization, leveraging your technical expertise to deliver high-quality results. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

Salary Range: $80,000 - $120,000 per annum, depending on experience.

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