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Executive Director, Patient Service Center Operations

2 months ago

Coraopolis, Pennsylvania, United States RareMed Solutions Full time
About the Role

We are seeking a highly experienced and strategic leader to serve as the Vice President, PSC Operations at RareMed Solutions. This is an Executive Leadership role responsible for the comprehensive service delivery of Patient Service Center's (PSC) operations, including program launch, ongoing management, and management of assigned PSC teams.

Key Responsibilities
  • Oversee the management of Patient Service Center's patient support program operations
  • Collaborate with Patient Service Center's Non-Commercial Pharmacy, Technology, Implementation, and Business Operations teams to support operations
  • Oversee organizational and program metrics to ensure quality service and timely delivery/execution of contracted services
  • Provide program and team direction for a portfolio of client service programs while maintaining responsibility for team leadership that supports operations and client relationships
  • Conduct scheduled collaborative meetings with clients to communicate status of program initiatives, referral status, exceptions, escalations, etc.
  • Oversee leadership responsible for program training materials, standard operating procedures, work instructions, and quick reference guides for operational use
  • Facilitate discussions across program leadership to identify opportunities to improve program efficiency and patient care solutions
  • Support teams while suggesting and responding to client direction regarding program strategic initiatives, including but not limited to program design, marketplace conditions, program business rules, technology, etc.
  • Maintain responsibility for the review and delivery of presentations to internal and external stakeholders surrounding the program contractual compliance, status of patient care, successes in operations, opportunities for improvement, quarterly business reviews, etc.
  • Collaborate with the Non-Commercial Pharmacy team to provide integrated services that are compliant with applicable regulatory agency policies
  • Collaborate with the Implementation team dedicated to the tracking, management, and coordination of new initiatives, programs, products, and services within the Patient Service Center portfolio
  • Ensure consistency across portfolio of programs regarding expectations with team performance and management of overall operational exceptions
  • Serve as a dynamic leader, delivering strategic direction while managing and influencing across multiple levels of complex organizations and adhering to RareMed values
  • Serve as a champion of organizational culture, instilling RareMed and client-driven values across the organization, promoting employee engagement and satisfaction
Requirements
  • Bachelor's Degree
  • 10+ years' experience in healthcare management setting
  • Experience in a client-facing account or program management role
  • Minimum of 10+ years of large team leadership (30+ team)
  • Experience in complex reimbursement spaces
  • Experience in building and scaling operations
Preferred Qualifications
  • Advanced degree in healthcare or management
  • Prior experience in pharmacy or the healthcare industry
  • Excellent verbal and written communication skills
  • Strong analytical skills with attention to detail
  • Ability to exercise independent judgment
  • Ability to manage deliverables in a high-paced environment