Hotel Operations Manager
5 days ago
The General Manager will oversee all operational aspects of the hotel, ensuring the property meets its financial goals, guest satisfaction targets, and operational standards. This role requires a minimum of 5 years of hotel management experience and the ability to lead a team of department heads, manage key property projects, and ensure overall excellence in service delivery.
Key Responsibilities
- Oversee daily hotel operations in alignment with the organizational structure.
- Conduct regular meetings with department heads to ensure smooth operations.
- Ensure compliance with hotel Standard Operating Procedures (SOPs), policies, and service standards.
- Lead and resolve major property issues, including capital projects, customer service improvements, and refurbishments.
- Handle guest complaints and manage service recovery procedures effectively.
- Prepare, present, and oversee the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
- Ensure hotel profitability by meeting and exceeding revenue and guest satisfaction goals.
- Make decisions in the best interest of the hotel and management.
- Set and deliver short- and long-term strategic goals for the property.
- Identify improvement opportunities and implement cost-saving initiatives.
- Analyze and react to P&L statements with strategic responses.
- Monitor daily business reports and make informed operational decisions.
- Ensure financial outlooks for all departments, including Rooms, Food & Beverage, and Admin, are accurate and on target.
- Maximize room yield and overall revenue through innovative sales and yield management strategies.
- Prepare monthly financial reports for owners and stakeholders.
- Assist with procurement and manage contracts with third-party vendors.
- Oversee hiring of key staff and coordinate with department heads on execution of daily functions.
- Manage and develop the executive team for career progression.
- Take ownership of guest complaints and ensure swift resolution.
- Provide leadership in business planning and ensure continued improvement through audits.
- Participate in corporate client handling and new client acquisition with the sales team.
- Assist in residential sales and development when needed.
- Ensure compliance with legal requirements, including the Occupational Health & Safety Act and fire regulations.
Requirements
- Minimum of 5 years of hotel management experience.
- Ability to lead a team of department heads and manage key property projects.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and make decisions in a timely manner.
What We Offer
- Competitive salary ranging from $90,000 to $110,000 annually plus bonus potential.
- Dental insurance.
- Employee discounts.
- Health insurance.
- Paid time off.
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