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Collision Center Operations Manager

1 month ago

Coraopolis, Pennsylvania, United States NorthStar Auto Full time

Job Summary: We are seeking a highly skilled Collision Center Manager to oversee the day-to-day operations of our collision center and ensure the highest level of customer satisfaction. As the Collision Center Manager, you will be responsible for managing a team of technicians and overseeing all aspects of the collision repair process.

Key Responsibilities:

  • Manage a team of technicians to ensure efficient and effective collision repair processes
  • Oversee all aspects of the collision repair process, including estimating, scheduling, and quality control
  • Develop and implement processes to improve customer satisfaction and retention
  • Collaborate with other departments to ensure seamless communication and coordination
  • Monitor and analyze key performance indicators to drive business growth and improvement

Requirements:

  • 3+ years of experience in collision center management
  • CDK experience a plus
  • CCC experience required
  • Collision Link experience a plus
  • High school diploma or equivalent, ASE & I-Car Certification preferred
  • Excellent customer service skills and basic computer competencies
  • Valid driver's license and clean driving record

What We Offer:

  • Excellent benefits package, including medical, dental, and vision insurance
  • Participation in the General Motors Technician Excellence Program
  • Technician 3.0% bonus on prior year's earnings
  • Paid vacation, holidays, and uniforms
  • Paid $10,000 life insurance policy
  • Paid GM training and I-Car certification
  • 401k program with up to 6.0% company participation
  • Family-owned and operated business
  • Free lunch provided every Friday and Saturday

NorthStar Auto is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.