Patient Support Specialist
4 days ago
Job Title: Patient Support Specialist
Job Summary:
RareMed Solutions is seeking a highly skilled Patient Support Specialist to join our team. As a Patient Support Specialist, you will be responsible for providing exceptional customer service to patients, healthcare providers, and internal stakeholders. Your primary focus will be on ensuring timely access to therapies and resolving complex issues through proactive outreach and support.
Key Responsibilities:
- Primary point of contact for patient support, inquiries, and escalations
- Coordinate services with internal program operations and program management
- Process patient and prescriber requests to ensure timely access to therapy
- Use high-level problem-solving skills to research cases independently and make sound decisions
- Provide exceptional customer service to internal and external customers
Requirements:
- College degree (bachelor's or associate degree) or relevant prior work experience
- Previous 2+ years of experience in a pharmacy, healthcare setting, or insurance background with a customer service focus
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