Operations Manager

3 weeks ago

Coraopolis, Pennsylvania, United States Oak View Group Full time

Job Summary:

The Operations Manager will oversee all aspects of event supervision, including event set-up and production, at the UPMC Events Center. This role will ensure the highest quality service to Robert Morris University, Robert Morris Athletics, and all tenants and/or stakeholders.

Responsibilities:

  • Direct and manage conversions of portable basketball floor, concerts, conferences, and other events.
  • Assure facility readiness and smooth operation of events.
  • Coordinate operations activities with other building departments and outside contractors to ensure events run smoothly while set-ups are taking place.
  • Select, train, motivate, and evaluate Housekeeping and Operations Supervisors and part-time staff.
  • Provide and/or coordinate department staff training.
  • Ensure staff is working safely, efficiently, and aware of proper safety guidelines.
  • Plan, direct, coordinate, and review the work plan for facility event operations.
  • Order supplies and materials for housekeeping and operations departments within budget guidelines; receive, inventory, and maintain supplies.
  • Provide excellent customer service assistance to internal and external clients.
  • Maintain a customer-first mentality.
  • Work with staff Supervisors and staff to correct deficiencies; implement timely disciplinary and exiting procedures.
  • Assist the Director of Operations in the overall daily operation of the facilities.
  • Coordinate labor hours for staff. Report labor allocations to the Accounting Manager.
  • Participate in the development and administration of the Operations budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
  • Maintain hazardous materials communication programs, material safety data sheets, and required records and permits; maintain knowledge of changes in pertinent Federal, State, and Local regulations.

Qualifications:

  • Bachelor's degree from an accredited college or university with major coursework in event management, sports administration, business administration, or a related field.
  • Minimum of 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in a public assembly facility with knowledge of set-up/housekeeping, conversion, and/or event coordination.
  • Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
  • Self-motivated with excellent organizational skills.
  • Ability to communicate clearly and concisely in the English language, both orally and in writing.
  • Must be comfortable multi-tasking and working in a fast-paced environment.
  • Familiarity with OSHA requirements.
  • Strong interpersonal skills necessary, including excellent verbal and written communication skills.
  • Possess a valid driver's license or have the ability to acquire one.
  • Possess valid forklift certification or have the willingness to acquire it.
  • Ability to work independently and as part of a team.

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