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Fleet Operations Coordinator

2 months ago

Seattle, Washington, United States Indie campers Full time

ABOUT US

Indie Campers is the premier marketplace for campervan rentals, dedicated to making road trips accessible for everyone. Through our innovative digital platform and a strong focus on customer satisfaction, we have created an exceptional booking experience that offers high-quality road trips at competitive prices.

Having facilitated over one million nights of rentals, we proudly serve more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and options to purchase our vehicles.

With a robust technological foundation, we face exciting challenges that require talented individuals who are motivated to help us achieve our vision. We are expanding our team and invite those who share our passion for travel and adventure to join us on this evolving journey.

THE ROLE

We are seeking travel enthusiasts who excel in customer service for our depot operations. As a key representative of our company, you will report directly to the Operations Area Manager for North America. Your primary responsibility will be to ensure exceptional customer service, maintain our fleet of campervans, and effectively manage all operational aspects of the depot.

KEY RESPONSIBILITIES

  • Oversee all incoming rentals, coordinating check-ins and check-outs while managing team activities;
  • Address customer complaints, emergencies, and any local issues to ensure seamless operations;
  • Train, supervise, and mentor your team (1 to 3 members);
  • Prepare and clean campervans, monitoring maintenance and repair needs;
  • Manage fleet logistics, ensuring campervans are kept in excellent condition;
  • Establish a network of vendors and external partners to support depot operations;
  • Control workforce scheduling based on activities, manage inventory, and oversee stock;
  • Assist in the resale of campervans, preparing and showcasing them to potential buyers.

WHO WE ARE LOOKING FOR

  • A travel enthusiast with a strong customer service background, preferably in Tourism, Hospitality, Retail, or Rent-a-car;
  • At least 1 year of experience in a supervisory or team management role;
  • Fluency in English is essential;
  • Eligibility to work in the US, a valid driver's license, and confidence in driving a campervan are mandatory;
  • Availability for rotating shifts, including weekends and public holidays;
  • A responsible individual who is dependable and takes their work seriously.

THE INDIE COMMITMENT

  • Join a dynamic, fast-growing, and innovative company where your contributions matter;
  • Opportunities for career advancement in Field Operations across the US and Europe, or transition to a role at our headquarters;
  • Continuous training and coaching to enhance your skills;
  • Fixed schedules with rotating weekends and holidays among team members;
  • A compensation package that includes a performance-based variable salary and a Referral Bonus Program;
  • Experience free road trips to explore the US and Europe firsthand.

Are you ready to embrace the Indie spirit?