Vehicle Technical Support Expert

2 weeks ago


Fort Lupton, Colorado, United States Transwest Full time

About Transwest:
At Transwest, we are committed to innovation and excellence in the automotive industry. Our mission is to redefine standards and lead the way in vehicle solutions.

Position Overview:
We are currently seeking a Technical Vehicle Support Specialist to join our dynamic team. This role is essential in providing top-notch technical assistance for our range of vehicles, including specialized systems and components.

Key Responsibilities:
- Deliver expert technical support for vehicles and their systems.
- Acquire in-depth knowledge of vehicle systems, including electrical and HVAC components.
- Offer direct troubleshooting guidance to customers to resolve issues efficiently.
- Utilize a comprehensive tracking system to monitor concerns and implement quality improvements.
- Address escalated technical issues with prompt and accurate solutions.
- Perform additional tasks as assigned by management.

Work Environment:
- Ability to sit or stand for extended periods.
- Engage in climbing in and out of vehicles as necessary.
- Perform occasional bending and stooping.
- Lift, push, or pull items weighing up to 45 lbs.
- Maintain normal hearing and vision ranges.

Qualifications:
- High school diploma or equivalent required.
- Valid Driver's License with a clean driving record.
- Minimum of 5 years of experience as a service technician, with a focus on mechanical and electrical diagnostics.
- Strong attention to detail and a solid work ethic.
- Positive demeanor with excellent communication skills, both verbal and written.
- Ability to manage multiple tasks effectively and resolve issues in a timely manner.
- Successful completion of a General Abilities Assessment and passing of background checks, physicals, and drug screenings are required.

Compensation and Benefits:
- Competitive hourly wage.
- Comprehensive benefits package including medical, dental, life, and disability insurance.
- 401(K) plan with company matching after one year.
- Health Savings Account (HSA) contributions up to $800 annually.
- Paid uniforms after 90 days of employment.
- Paid time off, sick leave, and six company holidays each year.
- Employee discounts on vehicle purchases.

Transwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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