Technical Support Specialist Torrance, CA

4 weeks ago


Torrance, California, United States Tekfortune Inc Full time
Job Title: Desktop Support Analyst

Location: Torrance, CA (Onsite)

Job Summary:
We are seeking a skilled Desktop Support Analyst to join our team at Tekfortune Inc. The successful candidate will provide top-notch technical support to our customers, resolving hardware, software, and network issues via phone, email, and chat.

Key Responsibilities:
  • Diagnose and resolve technical issues using knowledge base articles and ServiceNow documentation.
  • Route problems to internal support staff and coordinate with level 2 and 3 support teams.
  • Use Bomgar to troubleshoot client software and network connectivity issues remotely.
  • Identify and prioritize customer problems and complaints.
  • Participate in ongoing training and departmental development.
  • Maintain quality standards for incident documentation and phone calls.

Requirements:
To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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