Technical Support Specialist Torrance, CA
4 weeks ago
Location: Torrance, CA (Onsite)
Job Summary:
We are seeking a skilled Desktop Support Analyst to join our team at Tekfortune Inc. The successful candidate will provide top-notch technical support to our customers, resolving hardware, software, and network issues via phone, email, and chat.
Key Responsibilities:
- Diagnose and resolve technical issues using knowledge base articles and ServiceNow documentation.
- Route problems to internal support staff and coordinate with level 2 and 3 support teams.
- Use Bomgar to troubleshoot client software and network connectivity issues remotely.
- Identify and prioritize customer problems and complaints.
- Participate in ongoing training and departmental development.
- Maintain quality standards for incident documentation and phone calls.
Requirements:
To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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