Technical Support Specialist

4 weeks ago


Torrance, California, United States Rapiscan Systems Full time
Job Description

Rapiscan Systems, Inc. is seeking a highly skilled Technical Support Technician to join our team. This individual will be responsible for providing technical support for Field Service Technicians, customers, and service providers for installing, troubleshooting, and maintaining x-ray security systems.

Key Responsibilities
  • Provides technical support for Field Service Technicians, customers, and service providers for installing, troubleshooting, and maintaining x-ray security systems.
  • Provides instruction and/or performs and documents all maintenance activities.
  • Provides instruction and/or diagnosis, repairs or replaces defective units/components as appropriate.
  • Provides instruction and/or sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions.
  • Conducts FSE, provider & customer training as needed.
  • Performs systems demonstrations.
  • Prepares and documents the details of the "fix" to the problem from each customer site upon completion of the visit.
  • Coordinate direct communications with the customer as required.
  • Provide statistical analysis of various departmental data, field failures, call closure rate, etc.
  • Maintain service call database and update technical support action item log.
  • Ensure that billing, filing and paperwork processes are complete, accurate and on time.
Requirements
  • Associate degree in engineering or equivalent experience or equivalent technical school or military training engineering technology required.
  • Minimum of 7+ years of experience in a field service environment.
  • Must be knowledgeable of engineering standards, equipment maintenance techniques and quality control procedures.
  • Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
  • Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
  • Customer interface and communication skills, both verbal and written, are a must.
  • Ability to effectively use Microsoft office products such as Word and Excel.
  • Willingness to work overtime as requested and non-standard hours, including weekends and holidays.
  • Must be team player with ability to work under pressure in a fast-paced environment with minimal oversight.
  • Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required.
  • Must be capable of lifting 50 pounds.
  • Must pass Electronic Questionnaires for Investigations Processing (e-QIP) system.
  • Must be able to obtain a Sensitive Security Information (SSI) clearance.
Physical Requirements
  • Requires ability to:
  • Walk = 20% -25%
  • Stand = 35%-40%
  • Stoop = 20%-25%
  • Squat = 15%-20%
  • Kneel = 35%-40%
  • Reach = 15% -20%
  • Bend = 10%-15%
  • Sit = 25%-30%
  • Climb =
  • Lift = 25-50 lbs


  • Torrance, California, United States Gyu-Kaku Japanese BBQ Full time

    Job Summary:As a skilled IT Technical Support Specialist at Gyu-Kaku Japanese BBQ, you will be responsible for maintaining the integrity and security of our network and systems. This role requires a strong background in networking and hardware/software troubleshooting, with a minimum of 2 years of experience in a similar position.Key Responsibilities:...


  • Torrance, California, United States Compex Legal Services Full time

    As a Technical Support Specialist II at Compex Legal Services, your primary purpose is to guide customers, both remotely and in person, through systems configuration and troubleshooting.You will play a vital role in ensuring the smooth operation of our technical systems and providing exceptional support to our staff.Key Responsibilities:Provide technical...


  • Torrance, California, United States Sparrow Inc Full time

    Job Summary:As a Technical Support Specialist at Sparrow Company, you will play a crucial role in providing exceptional customer service and technical support to our clients in the automotive aftermarket parts industry. Your primary responsibility will be to assist customers with product and catalog-related issues, ensuring that their needs are met and their...


  • Torrance, California, United States Tekfortune Inc Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tekfortune Inc in Torrance, CA. As a key member of our support team, you will play a critical role in ensuring seamless customer experience by resolving technical issues efficiently and effectively.Job DescriptionProvide Expert Technical Support: Utilize your...


  • Torrance, California, United States Veralto Full time

    We are seeking a highly skilled Field Service Engineer to provide technical support and customer service for Aria Filtra products and processes in the Mountain and Western Time Zones. This role involves 80-90% travel within the region, primarily Monday through Friday.Key Responsibilities:Commissioning service and contracted servicesTroubleshoot and implement...


  • Torrance, California, United States S2 Global Full time

    Job SummaryS2 Global, an OSI Systems Company, is seeking a Technical Support Administrator to work in its Torrance, CA location. The successful candidate will provide post-installation tier 1 helpdesk support for S2's deployments, administer IT components, and perform continuous monitoring of systems and applications.Key Responsibilities Provide technical...


  • Torrance, California, United States Tekfortune Inc Full time

    Job Title: Desktop Support Specialist At Tekfortune Inc, we are seeking a skilled Desktop Support Specialist to join our team. **Job Summary:** We are looking for a highly motivated and detail-oriented Desktop Support Specialist to provide top-notch technical support to our customers. **Responsibilities:** * Provide hardware and software problem...


  • Torrance, California, United States City of Torrance Full time

    Job SummaryThe City of Torrance seeks a highly skilled Senior Technical Specialist to join our team. As an advanced journey level class in the technical engineering series, this role requires a strong background in technical engineering and personnel management.Key ResponsibilitiesProvide technical leadership and guidance to junior engineers and...


  • Torrance, California, United States C4 Technical Services Full time

    Job OverviewC4 Technical Services is seeking a highly skilled Software Engineering Specialist to join our team. In this role, you will design and implement web-based applications that support business requirements.Key ResponsibilitiesFollow approved life cycles for software developmentCreate detailed design documents for complex systemsWrite high-quality...


  • Torrance, California, United States Tekfortune Inc Full time

    Job Title: Desktop Support AnalystLocation: Torrance, CA (Onsite)Job Summary: We are seeking a skilled Desktop Support Analyst to join our team at Tekfortune Inc. The successful candidate will provide top-notch technical support to our customers, resolving hardware, software, and network issues via phone, email, and chat.Key Responsibilities:Diagnose and...


  • Torrance, California, United States C4 Technical Services Full time

    Job Title: Facilities Operations SpecialistWe are seeking a highly skilled Facilities Operations Specialist to join our team at C4 Technical Services in Dallas, TX.Key Responsibilities:Set up event and meeting rooms according to customer specificationsOperate forklift for shipping and receivingPerform routine work orders, including secure tote pickup and...

  • IT Support Specialist

    4 weeks ago


    Torrance, California, United States KDDI America, Inc. Full time

    Job Summary:As an IT Support Specialist at KDDI America, Inc., you will be responsible for providing technical support to our customers and internal teams. Your primary focus will be on PC, Server, and Azure support, as well as assisting customers with installation, upgrading, configuration, troubleshooting, and ongoing usability of workstations, printers,...


  • Torrance, California, United States Tekfortune Inc Full time

    Job Summary:We are seeking a skilled Desktop Support Specialist to join our team at Tekfortune Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users across the site.Key Responsibilities:Provide exceptional customer service and technical support to end-usersUtilize the SNOW ticket...


  • Torrance, California, United States Tekfortune Inc Full time

    Tekfortune Inc is a leading consulting firm providing permanent, contract & project-based staffing services for top organizations in various industries.In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work.To address the active project demands and skills gaps, our staffing experts can help you find...


  • Torrance, California, United States Advantage Technical Full time

    Job Title: Japanese Bilingual Account Manager - Commercial InsuranceJob Summary:Advantage Technical is seeking an experienced Japanese Bilingual Account Manager to join our Property and Casualty (P&C) department. The successful candidate will be responsible for managing a portfolio of commercial insurance clients, including renewals, endorsements, and...


  • Torrance, California, United States Torrance Unified School District Full time

    About the EmployerThe Torrance Unified School District is committed to promoting equity and diversity in its workplace. As an Equal Opportunity / Affirmative Action / American Disabilities Act Employer, we do not engage in any employment practice that discriminates against employees or applicants for employment on the basis of race, color, religion,...


  • Torrance, California, United States Advantage Technical Full time

    Job Title: Japanese Bilingual Account Manager - Commercial InsuranceAdvantage Technical is seeking an experienced Japanese Bilingual Account Manager for their Property and Casualty (P&C) department. The Account Manager will be responsible for managing a portfolio of commercial insurance clients, including renewals, endorsements, and...


  • Torrance, California, United States Torrance Memorial Medical Center Full time

    Anesthesia Support Specialist Job DescriptionWe are seeking an experienced Anesthesia Support Specialist to join our team at Torrance Memorial Medical Center. As a key member of our Perioperative Services department, you will play a vital role in ensuring the smooth operation of our Anesthesia Department.Key Responsibilities:Coordinate and manage activities...

  • IT Support Specialist

    4 weeks ago


    Torrance, California, United States Elite Sourcing LLC Full time

    Elite Sourcing LLC is seeking a skilled IT Help Desk Technician to join their team. The ideal candidate will have a strong background in computer systems and excellent customer service skills. Key responsibilities include:Key Responsibilities:Providing technical support to users via phone, email, and remote desktop softwareTroubleshooting computer problems...

  • IT Support Specialist

    4 weeks ago


    Torrance, California, United States Elite Sourcing LLC Full time

    Job Summary:Elite Sourcing LLC is seeking a skilled IT Help Desk Technician to join our team. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, as well as experience working in a help desk environment.Key Responsibilities:Answering phone calls and responding to emails from users with technical problemsProviding remote...