Client Experience Specialist
3 days ago
Responsibilities:
- Provide an exceptional client experience and promote our Retail Excellence Program.
- Meet & exceed sales goal targets (daily, monthly, yearly) while maintaining seamless inventory operations throughout the day.
- Create & foster genuine client relationships that will result in hitting and exceeding core KPIs (sales, UPT, ATV).
- Maintain client relationships through after-sales service, including thank you notes, follow-up phone calls, and product repair or maintenance.
- Support the team in generating new client relationships while maintaining those that are existing.
- Perform various administrative tasks such as opening & closing the registers, visual maintenance, and inventory tasks.
Requirements: To be successful in this role, you must have excellent communication and interpersonal skills, be able to multi-task with ease, and have a strong understanding of luxury retail principles. You should also be able to develop business-driving initiatives, contests, and events, and support the sales team through coaching and training techniques.
Estimated Salary: $60,000 - $70,000 per annum based on experience.
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