Client Liaison Specialist
2 days ago
We are seeking an experienced Client Liaison Specialist to join our team at Florin Roebig, P.A. This role involves handling high-volume intake calls, entering data accurately, and providing exceptional service to potential clients.
About Us
Florin Roebig, P.A. is a well-established law firm serving plaintiffs throughout the United States. Our team of experienced attorneys has dedicated themselves to protecting and fighting for our clients who have suffered personal injury and/or property losses caused by corporate and/or individual negligence or other wrongful behavior.
Key Responsibilities
- Handle a high volume of live intake calls, both incoming and outgoing, while simultaneously entering data accurately into our Case Management System.
- Speak directly with potential clients walking them through an intake questionnaire to gather pertinent information.
- Maintain accurate and detailed records of all potential client interactions and intake information.
- Ensure all necessary documentation and information are collected for each intake to facilitate the attorneys' review.
- Assist potential clients with completing necessary documentation, guiding them through the initial intake process.
- Provide excellent service, ensuring a welcoming and professional experience for all prospective clients.
- Follow up with potential clients to obtain required signatures and complete the intake process.
- Manage multiple tasks efficiently, balancing phone calls and data entry with other administrative duties as needed.
- Assist with administrative tasks to support the intake process, including filing, data management, and correspondence.
- Monitor and track the status of intakes to ensure timely progression through the initial stages.
- Maintain confidentiality and handle sensitive information with discretion throughout the intake process.
Requirements
- Previous experience in legal support or other related fields
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
Benefits
The estimated salary for this position is $60,000 - $75,000 per year, depending on experience and qualifications.
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