Client Service Specialist
3 days ago
We are seeking a highly motivated and organized Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional customer service and ensuring the completeness of each enrollment package received.
Key Responsibilities:- Data entry – Intake of member agreements
- Reviewing new enrollment package applications to ensure forms are complete and accurate, contracts signed
- Uploading and saving all client files into VLP CRM
- Completing all assigned MEMBER RELATED tasks in Creditor Guard
- Informing all DRP's via email that new enrollment's contract has been received
- Documenting and responding to all verbal (phone) electronic (email/fax) and written communication with clients and the debt settlement companies
- Performing any other responsibility connected with the servicing and general enrollment
- Initiating and responding to all correspondence with clients concerning the understanding of the program, general questions and draft related concerns
- Making Welcome calls
- Mailing out hardcopy Welcome Package to any new clients that don't have an email address
- Forwarding any CPS issues from clients to the CPS Attorney
- Graduation from a standard senior high school or equivalent
- Bilingual [Spanish/English] preferred
- Debt Relief Industry experience preferred
- Experience in clerical work or administrative support work
- Knowledge of office practices and administrative procedures
- Ability to work well independently or in a team environment
- Excellent written and verbal communication
- Must pay attention to detail
$45,000 - $55,000 per year
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