IT Support Specialist

3 weeks ago


Lakewood, Washington, United States JFR Staffing Full time
Job Title: Help Desk Support Technician

About the Role:
We are seeking a skilled Help Desk Support Technician to join our team at JFR Staffing. As a Help Desk Support Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring that all technical systems are running smoothly.

Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot hardware and software issues
- Collaborate with internal teams to resolve technical issues
- Develop and maintain technical documentation
- Stay up-to-date with the latest technology trends and advancements

Requirements:
- 2+ years of experience in a help desk or technical support role
- Strong technical skills, including Windows 10, Windows Server 2012-2019, Office 365, and Active Directory
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment

Preferred Qualifications:
- Experience with SonicWall, Ubiquiti Equipment, and Connectwise Ticketing
- Knowledge of Hyper-V and/or VSphere/ESXi
- Certification in a technical field, such as CompTIA A+ or Cisco CCNA

What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

How to Apply:
If you are a motivated and detail-oriented individual with a passion for technology, please submit your resume and cover letter to JFR Staffing.
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