Global Client Success Specialist

4 weeks ago

Lakewood, Washington, United States Equus Software Full time
About the Role

As a key member of the Global Client Success team at Equus Software, you will play a vital role in providing innovative solutions and solving complex problems to meet the technical requirements of our clients.

Working closely with a team of business and senior business analysts, you will assist in providing solutions through the onboarding of Equus Workforce Solutions, which involves ongoing technical configuration, troubleshooting, replication of application issues, testing of system upgrades, and staying up-to-date on the latest application enhancements.

This is an exciting opportunity for a recent graduate or someone looking to start their career in a dynamic and growing company. If you have a strong desire to learn, a keen eye for detail, and a commitment to excellence, we encourage you to apply for this Associate Business Analyst position.

Responsibilities

Effectively problem-solve issues to resolution, requiring the ability to partner with your team for additional support when needed.
Organize client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
Perform requirement analysis, configuration, testing, and issue resolution.
Participate in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
Gain exposure to Equus products and client projects, both technical and functional, with hands-on assignments.
Develop strong working relationships with clients and internal teams.
Participate in team standups and meetings, client working sessions, and other Equus internal initiatives.
Stay up-to-date on the global mobility industry and software industries, applying that knowledge to day-to-day activities.

Qualifications

Bachelor's degree in computer science or a related discipline from an accredited college/university.
Analytical and conceptual thinking skills.
Ability to efficiently handle data-intensive and time-sensitive tasks.
Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
Ability to quickly understand client needs and technical expectations both verbally and written.
Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
Strong analytical and detail-oriented skills required.
Team player with a positive attitude required.

Desired

Technical background with understanding and/or experience in software development and/or web technology.

Technical Skills

Experience with multiple software and system-based applications; Microsoft Office applications.
Advanced excel knowledge, desired but not required.
Knowledge and experience using Atlassian products: Confluence and Jira applications, desired but not required.

Learned Applications

Slack, ClickTime, Kantata, 15five. KnowBe4.

Working or Basic Knowledge

Structured query language writing / SQL Server Management Studio understanding.

Why You Want to Work Here

Learn best practices and become a SME with our technology.
Great location New Lakewood office.
Great people. We only hire the best which means you're working with the best.
Nice office, relaxed and collaborative atmosphere with a casual dress code.
We've been serving clients for over 20 years, and we're growing fast. You'll be a part of a team that configures software to deliver quickly and effectively.
Always learning something new. You will develop a wide variety of skills, and will become a subject matter expert in your first year.
Take advantage of Innovation Day with every release.
Play with whatever technology you want, learn what you want, try out something new. You will get to present it to the company.
Many innovations have made it into our products.

Compensation & Benefits

Starting pay range: $62,000 – $78,000* USD with eligibility for discretionary bonus.
Flexible Health Benefits, Holiday, PTO (25 days), Sick, Retirement Matching 401(k), Maternity/Paternity, Volunteer Day, Referral Program.
*Based on job-related skills and experience.
**No sponsorships available.

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