Technical Support Specialist

4 weeks ago


Lakewood, Washington, United States Terumo BCT Full time

Job Summary

Terumo Blood and Cell Technologies is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide quality support for our customers by assisting with technical computer and software issues. You will work directly with customers to install, repair, and troubleshoot hardware and software as needed. This role requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Apply technical knowledge to assist associates in resolving computer-related questions.
  • Receive and respond to trouble tickets and help customers resolve processing problems regarding Intel-based personal computers.
  • Answer customer questions and resolve problems related to the supported suite of applications.
  • Install, configure, and support Windows operating systems and Microsoft Office applications.
  • Work with customers to resolve computer-generated issues and ensure customer satisfaction.

Requirements

  • Bachelor's degree in Computer Science or equivalent education and experience.
  • Minimum 2 years of experience in a related field.
  • Extensive experience with PC hardware installations and repair, and all client-based Microsoft and Adobe applications.
  • Experience with computer, server, and networking hardware and software.

Preferred Qualifications

  • ITIL Foundations certification.
  • Ability to work in a team environment and adapt to changing priorities.
  • Commitment to delivering high customer satisfaction.

Working Conditions

This role requires the ability to work in a typical office environment, with occasional travel to multiple sites locally. The physical demands of this role include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

Terumo Blood and Cell Technologies is an Equal Opportunity Employer

We are committed to providing a safe, healthy, and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.



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