IT Support Specialist II
3 weeks ago
As a Technical Support Specialist at Umpqua Bank, you will provide support services to internal and/or external users for software, applications, hardware, and telecommunications related issues. You will troubleshoot core bank applications, Microsoft applications, hardware errors, and Operating System.
You will collect information, open tickets, perform triage, and resolve or escalate issues related to new hardware/software requests, network, application software and telecommunications to the appropriate staff.
Key Responsibilities:
- Provide technical support to users via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network
- Document and track technical issues and resolutions
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with new technologies and software
Requirements:
- 2-4 years of IT related Help Desk experience
- Previous practical experience in a personal computer network environment
- Broad technical knowledge of troubleshooting and resolving a wide variety of user problems
- Excellent interpersonal communication skills
- Specialized education in IT support tools and applications
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About Umpqua Bank:
Umpqua Bank is a leading western-based regional bank with over $50B in assets under management. We are committed to employing, engaging, and developing a diverse workforce.
We offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k)-retirement savings plan with employer match, and paid time off.
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce.
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